Cancellation Policy

For Shared Group Tours

  • Full payment is required if cancellation occurs within 48hrs of tour time. 
  • If the ferries are cancelled due to extreme weather, or we are unable to operate due to unforeseen circumstances we will offer a full refund.
  • Tour requires a minimum of two people to run. If you have booked for a single person, and no others book for that day, we will call you to discuss other options for that day or provide you with a refund.
  • Full refund will be issued if cancellation is required due to COVID 19 Government enforced restrictions.


  • We will be requiring all our guests, aged 12-years or over, to be fully vaccinated and to provide a COVID 19 Vaccination Pass from My Vaccine Pass. If you do not have proof if your vaccinations, you will not be allowed on the tour and will not be eligible for a refund (unless you are exempt, with government approval).

For Private Tours and Groups
  • Please see the terms and conditions on your personalised itinerary.